Ask the Library There are variety of ways to get help including by chat, phone, email or in person by using our Ask Library / IT service points. Most of the Ask Library/IT service points are located near the main entrance of each Library, at City West in the Jeffrey Smart building you will find the service points opposite the main lifts on Levels 2-5. Pick up the phone and call the numbers listed on the monitor for either Library or IT help. Watch the video on how to get help in the Library. . Have more questions? Submit a request 0 Comments Please sign in to leave a comment.